Live Floor shows every table as it is right now — and puts the ones that need someone at the top. Waiter calls, bill requests, tables billed but not paid, KOTs not sent and food waiting at the pass, oldest first.
Supervisors don’t act on totals; they act on “which table needs attention”. Tiles turn amber and red the longer a table has been seated, the Needs attention strip lists what to fix first, and a row of cards shows covers, money collected today, table turns and how long the kitchen takes. It runs in the portal and the desktop app and updates as orders change.
What it does
- ✓Needs attention: waiter calls, bill requests, billed-unpaid tables, KOT not sent, food waiting
- ✓Pending QR orders waiting for a steward to confirm
- ✓Table tiles turn amber / red by time seated — you set the minutes
- ✓Covers vs seats, collected today, on tables now, average spend per cover
- ✓Tables turned and average sitting time; waitlist and next booking
- ✓Kitchen ticket time: average and oldest open ticket
- ✓Takeaway and online lane counts, steward load
- ✓Leakage card for admins: voids, cancelled after KOT, comps and discounts
Needs attention, oldest first
One strip lists every table that needs someone: a guest called the waiter or asked for the bill, a table is billed but unpaid, items are on the order but the KOT was never sent, food has been waiting at the pass, or a QR self-order is waiting for confirmation. Tap one and it opens that table. When there is nothing to fix, it says “All good”.
Colours that show time seated
Table tiles turn amber and then red as a table sits longer. The defaults are 60 and 90 minutes; change them in Settings ▸ Notifications to suit your service.
The numbers a supervisor watches
Covers against seats, money collected today and still on tables, average spend per cover, tables turned with average sitting time, the waitlist and the next booking — all on one row. “Collected today” uses the same sale definition as every BistroBot report.
How long the kitchen takes
Every KOT records when it was sent and when the food was served, so Live Floor shows the average kitchen ticket time and the oldest open ticket, and flags tables whose food has been waiting. Ticket times build up from the day you start using it.
Leakage, for owners only
An admin-only card adds up voids, items cancelled after the KOT, comps and discounts for the day, so leakage is visible without running a report.
On the desktop app and phones
Live Floor runs in the Business Portal and the BistroBot desktop app for Mac and Windows. Stewards see the same alerts, colours and covers in the Steward App — without the money cards.
Why restaurants love it
Act before guests wait
The tables that need someone come first.
Faster table turns
See long-seated tables and unpaid bills at a glance.
Less leakage
Voids, comps and cancelled-after-KOT in one card.
Who it’s for
Frequently asked
Which plans include Live Floor?
Live Floor is on Diner, Gourmet and Pro.
What counts as “needs attention”?
A waiter call or bill request from the QR menu, a table billed but not paid, items with no KOT sent, food waiting longer than usual, and QR self-orders waiting for a steward to confirm.
Can I change when tables turn amber or red?
Yes. The defaults are 60 and 90 minutes; an admin can change them in Settings ▸ Notifications.
Do stewards see the money numbers?
No. Stewards see alerts, tile colours and covers. Money cards and the leakage card are for admins.
Does it work in the desktop app?
Yes — Live Floor runs in the Business Portal in any browser and in the BistroBot desktop app for Mac and Windows.
Ready to try Live Floor?
Every Pro feature free for 3 months — no card, no hardware.
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