Oct 16, 2026 · 6 min read
A mid-size hotel in Kerala or Goa can easily have four places to eat and drink: the main restaurant, a bar, a breakfast buffet and room service. Too often each runs on its own billing machine, room charges travel to the front desk on paper, and nobody can say what room 214 spent on food last night.
Each outlet, its own menu and prices
Set each dining spot up as an outlet. The rooftop bar can share the restaurant’s menu at 15% more, or have a menu of its own; room service can carry its own room prices. Tables are numbered per outlet, QR codes open the right outlet’s menu, and the kitchen ticket says where each dish is going.
Room service from a QR in the room
A QR card in every room lets guests order room service from their phone. Every room order waits for staff to confirm before it reaches the kitchen, and a rooms board shows each room’s open orders at a glance. Add a room-service charge percentage if you use one.
Charge to Room, properly
- ✓Settle any restaurant or room-service bill to an in-house stay
- ✓The bill prints with the room number and a guest signature line
- ✓The restaurant bill stays the GST invoice; the room charge carries the already-taxed total
- ✓In-house stays come from your PMS, or are added by hand if you don’t use one
Meal plans at the buffet
At breakfast, staff enter the room number and see the guest’s meal plan, how many guests are booked and what has been used today. Walk-ins are charged the buffet price. A consumption report shows meal-plan use by day.
Keeping the PMS in step
Through an API, your PMS sends in-house stays and either pulls room charges and acknowledges them, or receives them on signed webhooks with retries — so the folio is complete without anyone re-typing a slip.
How BistroBot does it
BistroBot for Hotels & Resorts includes room service, room QR ordering, Charge to Room, the rooms board, meal plans, hotel bar billing, multiple outlets, the PMS connection and room-charge reports — all on the Pro plan.